Job expirat
The Team Lead – Insurance Back Office is responsible for daily supervision of a team (e.g., delivery, process, business operations).
He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. He/ she operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
Key Responsibilities:
• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
• Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
• Decides on day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.
• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
• Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
• Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
• Plan and facilitate weekly (as required) team calls/meetings.
• Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
• Drive team engagement
3 to 5 years work experience with previous managerial experience;
• Fluency in French and English
• Previous experience in banking/insurance would be a plus
• Strong customer service skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong time management skills
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
• Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
The opportunity to boost your career within one of the world´s leading global companies;
•Professional growth based on performance;
•Training program/curriculum;
•Competitive salary and Wide range of benefits
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
