Job expirat
Job purpose
To ensure Service Delivery in the Business within the agreed resource norms to meet and exceed Customer expectations by enabling ongoing people and process capability and building appropriate systems. Optimize the HP culture and build a high performance environment.
Key responsibilities
-Develop overall process delivery strategy
-Ensure Business meets and exceeds customer expectations
-Design and implement a process for communication with the Customer around operational performance through appropriate interfaces
-Managing Operations and Process
-Lead and Manage People,
-Develop and manage teams
Your profile
-Leadership
-People management
-Ability to structured
-Ability to handle complex and start-up environment
-Ability to work in an international landscape
-Demonstrated skills in systematic problem solving
Mandatory experience and skills
-Experience in Service Delivery Manager role
-Proven experience in business process operation and people management
-Experience in a IT Service industry with good knowledge of Infrastructure services business
-Experience in developing new and uncharted business solutions which have significant, direct impact on profit and loss
-Deep understanding of ITIL/ITSM framework and its use in day to day delivery / improvement operations
-Demonstrated ability to operate in a cross-functional environment to develop solutions to maximize business results
-Excellent Technical orientation
-Excellent communication capabilities
If you want to join a challenging environment please apply on-line on www.hp.com/go/jobs (Service Delivery Manager 116473)
HP invents. We believe in thinking space. Room to create. Radical ideas. And if ever we depart from that culture, we\'ll start over. Our market is complex, but HP works simple: our structure is straightforward, grouping people and their skills in business or product sectors where they\'ll stimulate each other and work best together.
