Job expirat
SCOPE:
-Reports to Senior Manager Oracle Support Solution Center - SAP
- Works as part of the SAP Competence Center
- Works with Oracle/SAP customers, Oracle development, SAP support engineers and SAP development
-Has no direct reports
RESPONSIBILITIES:
-Development Support (3rd Level) at SAP
-Resolve high level, very complex or previously unknown issues
-Perform root cause analysis of difficult product problems and their solutions/technical escalation management, if it's necessary logging and following up bug processing
-Interact with key customer personnel to enhance
-Interface with Oracle development, SAP Support and SAP Development
-Realizing SAP Migration projects
-SAP Migration project staffing and following up tasks
-Performing of review and assessments for SAP systems (e.g.Performance Review, Configuration Review)
-Technical responsibility under the "APS service structure" for SAP customers
-Implement and/or review Backup & Recovery concepts and reviews for Oracle/SAP systems (including SAP br* tools)
-Prepare and present special developed workshops for Oracle/SAP customers
-Performing pre-sales activities
-Technical Cooperation with partners (SAP, IBM, HP, SUN, Fujitsu, ...)
-Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
- Be available to work in 24x7 capability, occasional travel (worldwide)
- Weekend Support (pager support) based on a rotation model
-Certificated SAP Basic Engineer
-Experience in implementing high availability solutions for Oracle/SAP environments
-Excellent product skills (RDBMS and SAP basis)
-Manage escalated technical issues
-Good written and spoken English
-Good presentation skills (pre-sales activities on customer side and other events like SAP TechEd, DSAG SAPHIre and DOAG SIG SAP)
Please submit your CV in English! Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
