Job expirat
JOB PROFILE
Effectively manage a Team and deliver against people goals
Responsible for making sure the team delivers the highest level of customer satisfaction
Responsible for consistency in operational planning and execution (performance and queue management, staffing, training etc.)
Owning Readiness planning and execution
Responsible for consolidation of metrics for Business Planning & Reviews
Responsible to conduct regular business reviews with all EMEA relevant people to their business
Responsible for managing Case Wellness in his team
Ensure resolution of problems
Manage critical or escalated issues to the full satisfaction of the customer
Ensure that the team is ready for support and service at any time
Have an overall knowledge of process flows and how they should work. Is able to measure, maintain and improve delivery processes. Take over process ownership. Train staff in all relevant processes
Ensure team understands job and business requirements and build team empowerment
Hiring and Staffing; Performance Management for the people under direct supervision
Regular Engineer coaching and ongoing development
Responsible for providing all relevant information to the Manager of the site to build the budget planning and mid-year-review results (staffing plans, results consolidation, budgets)
Ownership of projects. Lead in special projects in conjunction with other Microsoft departments
REQUIREMENTS
Successful track record in managing people and business; 3+ years people management experience
Communication skills in Global environment
Ability to initiate and build good working relationships
Remote Management Skills
Knowledge of Budget Planning and Controlling
Knowledge / familiarity of product(s) / technologie(s) is an advantage
Fluency in English and German
Action oriented
Managing Systems and Processes
Setting Goals
Representing Microsoft
Building Team spirit
Negotiation and Conflict management
Developing people
Strategic Thinking
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