Job expirat
Main purpose of the job:
You will be involved in supporting a large range of software products in the field of mobile telephony, mobile commerce, telecoms messaging and telecoms interworking using state-of-the-art technologies.
Responsibilities:
• Provide expert level support to Computaris customers located worldwide (via telephone, defect tracking tool, email);
• Assist customers with operation and configuration of Computaris supported software;
• Ensure that the problems reported by customers are properly understood ;
• Assure that the investigation results are properly communicated to the customer ;
• Ensure that the proposed solutions are understood correctly by the customer ;
• Make sure problems are solved promptly within the customer SLAs;
• Achieve customer satisfaction and support metric goals;
• Fix the software based on specification documents or other helping materials and assure the defect is fixed in all the supported versions of the software;
• Create and execute software test plans;
• Enhance software created in earlier projects;
• Install and integrate software that has been developed on customers’ system;
• Update technical documentation for software that has been developed;
• Sometimes train customer support staff;
• Develop software according to agreed budgets with high quality, following Computaris quality standards based on ISO 9001;
• Agree and execute a Staff Development Concept to constantly improve professional skills relevant to Computaris business;
• Take part in an out of our third-level support rota, when required to do so by Computaris;
• Team-leading and expert in areas to be defined.
• 4+ years experience with software development in Java, C, Oracle and Unix;
• 2+ years experience on a similar position;
• Experience with Oracle database;
• Experience with high performance systems and computer communications protocols;
• Excellent written and spoken English;
• Knowledge of scripting languages, Corba, Application Servers – an advantage;
• Experience with contact to customers;
• Knowledge of mobile telecoms;
• Dynamic, self-motivated, flexible, team player, customer friendly, systematic.
• Flexible working environment;
• International projects with travel possibilities;
• Work in a young and dynamic team.
Computaris specializes in software for the mobile telecoms industry. We focus strictly on real-time telecoms-grade systems interfacing to the core mobile network. To meet the demands of this rigorous technical environment we need the most brilliant, dedicated and imaginative software engineers in Romania. We are looking for system architects, project managers, developers and testers. We particularly value candidates with telecoms experience, or with knowledge of international business culture and practice.
Computaris is a UK company with offices in Romania, Poland and Moldova. Computaris was founded in 1992 and established its Romanian office in 2000. We aim to be a first-choice employer in the Romanian IT sector, offering career development opportunities including international experience, a favourable remuneration package, a good working environment and the stability of an organically-growing privately-owned company.
Computaris is always looking for highly talented people who are up to the challenge of a fast-paced international environment. For the right candidates we offer a very attractive salary and benefits package and a stimulating work environment amongst like-minded people.
If you are one of the people we are looking for, send us your CV and application form (download from www.computaris.com).
