Job expirat
Provide expert level support to customers
located worldwide (via telephone, defect tracking tool,
email)
Assist customers with operation and configuration of
supported software
Ensure that the problems reported by customers are
properly understood
Assure that the investigation results are properly
communicated to the customer
Ensure that the proposed solutions are understood
correctly by the customer
Make sure problems are solved promptly within the
customer SLAs
Achieve customer satisfaction and support metric goals
Fix the software based on specification documents or
other helping materials and assure the defect is fixed in
all the supported versions of the software
Create and execute software test plans
Enhance software created in earlier projects
Install and integrate software that has been developed on
customers’ system
Update technical documentation for software that has
been developed.
Sometimes train customer support staff
Develop software according to agreed budgets with high
quality, following quality standards based on
ISO 9001
Team-leading and expert in areas to be defined
A good university degree in Computer Science or a
related discipline.
Minimum 2 years full-time working experience in an IT
company after completing your degree.
Experience with software development in Java, “C”,
Oracle and Unix - mandatory.
Experience with Oracle database.
Experience with high performance systems and
computer communications protocols.
Excellent written and spoken English.
Highly motivated and ability to work in small teams.
Ability to work under pressure and to strict deadlines
Highly organized and detail oriented.
Experience with contact to customers
Prior Customer Support Experience
Knowledge of mobile telecoms is considered an advantage
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