Job expirat
CRM Back Office will be responsible for Operation and Maintenance,2nd level Support:
¿¿¿ Fault Management (second level restoration), Problem Management & configuration management, including on call service outside office hours
¿¿¿ Application support for Infrastructure group activities (OS patching)
¿¿¿ Rollout acceptance for Minor, Major Releases and Canvass
¿¿¿ Defect Management in Production
¿¿¿ Application Reporting
-Technical degree (preferred)
-Ability to multi-task and work under pressure
-Fluency in English language
-PeopleSoft strong knowledge: For this particular position, it¿¿¿s mandatory to have an excellent knowledge in PeopleSoft
Moreover, he has extensive knowledge in
-GSM & UMTS TELCO Architecture
-Troubleshooting/Problem Solving
-Solid production environment experience
-Trouble Ticket Management System (Remedy) Basic Knowledge
-HP Open View Monitoring System Basic Knowledge
B) Core Competencies: List the competencies considered critical to the person filling the job/role.
-DB Oracle (release 8i/9i/10i) Basic Knowledge
-DB Oracle (release 8i/9i/10i) Administration Knowledge
-SQL Programming
-PL/SQL Programming
-OS Unix (HP/SUN) Basic Knowledge
-OS Unix (HP/SUN) Administration
-Unix Shell Programming
-Awk/Perl Programming
-OS Windows Basic and Administration Knowledge
-TCP/IP Protocol Knowledge
-Multicast Protocol Knowledge
-TIBCO RendVouz Basic & Administration Knowledge
-TIBCO Integration Manager Basic & Administration Knowledge
-TIBCO Business Work Basic & Administration Knowledge
-Java Vitual Machine Basic & Administration Knowledge
-Web Server (IIS,TomCat,Apache) Basic & Administration knowledge
-BEA Web Logic
-People Soft
-BMC Scheduler basic Knowledge
Attractive package.
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks.Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.