Job expirat
This position requires an employee with excellent proven experience in Customer Support, via phone and via e-mail. Thorough understanding of Unix environment doubled by solid background in C++ programming is mandatory, DBMS and Java knowledge being highly desired. This position reports directly to Mobinil Level 3 support manager.
Perform bug analysis for the problems observed in product exploitation;
Assign bug fixing to L4
Validate bug fixing made by L4 team.
Deliver the fixed and tested application to client by repackaging or by patching . Maintain client platform replicas.
Support project teams in product installation and configuration.
Work with Customer Support (levels 1 and 2) and/or R&D personnel to troubleshoot and workaround product issues.
File enhancement requests and work with Solution Management/Engineering Labs Manager or developers to understand requested product enhancements.
Proactively stay up to date with all the latest technologies concerning products he/she is supporting and the underlying technologies and dissipate this knowledge to the other engineers.
Recognize and escalate difficult technical / business issues within the Customer Support and R&D organizations.
Create Knowledge Base Articles / Technical Notes.
Prioritize both time and projects, be able to work independent.
Listen, comprehend and communicate on the fly.
Requirements:
Excellent customer support skills 1 to 2+ years of high-level technical support in Unix Environment.
Strong C++ programming skills, 2 to 3 years of programming in an commercial environment; Above average understanding of SQL/PL-SQL languages;
Above average understanding of Java.
Ability to communicate effectively in oral and written English.
Highly self-motivated and independent.
Excellent troubleshooting skills.
Extensive experience in examining, investigating and solving dynamic problems with ability to think; Out-of-the-box" and develop creative solutions.
Well-organized with the ability to multi-task and work with minimal supervision.
DESIRED SKILLS:
In-depth knowledge of Informix/Oracle DB servers.
In-depth knowledge of communication protocols;
Proven experience with high-throughput information systems.
Experience working issues/cases at all technical levels.
If you are interested in joining a global Telco solutions company that is truly dynamic, a company that provides you the career and culture you deserve so you can strive to be the best; if you are committed and truly above average, possessing the knowledge and skills listed above, we look forward receiving your application immediately.
The compensation package is at a highly competitive level, related to the performance.
Extensive training in Romania and abroad; excellent career opportunities and excellent professional environment.
Catering lunch provided by the company or lunch tickets
Private medical subscription for employee and family member.
25 working days vacation/year.
eServGlobal (LSE: ESG & ASX: ESV) invents smart communication and payment services for telecommunications service providers operating on all generation networks.
eServGlobal’s innovative solutions help service providers to grow new revenues, reduce churn and lower costs. In addition, service providers are assured of seamless evolution to new network architectures, such as IMS and beyond. Over 80 of the world’s leading service providers, with over 400 million mobile subscribers in more than 50 countries, are taking advantage of eServGlobal’s end-to-end solutions and expertise to quickly deliver revenue—generating services.
With 15 offices around the world and staff from 20 different countries, we provide flexible solutions with ongoing product development, based on a deep understanding of our customers\' challenges. eServGlobal is listed on the Australian Stock Exchange (ASX: ESV) and the London Stock Exchange AIM market (LSE: ESG). More information can be found at: www.eservglobal.com.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years, from 20 people in 2003 to 80 presently and more openings due to growing of the company, being the second branch after France.
Two key factors made this success possible: an almost 100% retention rate among the existing employees and the capacity to draw talented people to join a carefully selected team.
Following this success, eServGlobal Telecom Romania is expanding both by launching new activities and by increasing the existing ones. There are current two product line development teams, united in the Engineering Division, there is the the 24/7 Technical Support Level 1 Team; Technical Support Level 2 Platforms, Competence Center Prepaid Mobinil Department and the Flexible Division (Projects Implementation team).