Job expirat
This position requires an employee with excellent proven experience in Customer Support, via phone and via e-mail. Thorough understanding of Unix environment doubled by solid background in C++ programming is mandatory, DBMS and Java knowledge being highly desired.
In this position you coordinate a team of two developers coming from R&D on temporary assignments.
This position reports directly to Level 3 support manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform bug analysis for the problems observed in product exploitation;
- Perform bug fixing himself, assign bug fixing activity to a member of the team or decide to request the bug fixing from R&D department;
- Validate bug fixing made by L3 team
- Deliver the fixed and tested application to client by repackaging or by patching
- Maintain client platform replicas
- Support project teams in product installation and configuration.
- Work with Customer Support (levels 1 and 2) and/or R&D personnel to troubleshoot and workaround product issues
- File enhancement requests and work with product management / product marketing to understand requested product enhancements
- Proactively stay up to date with all the latest technologies concerning TopUp products and the underlying technologies and dissipate this knowledge to the other engineers.
- Recognize and escalate difficult technical / business issues within the Customer Support and R&D organizations
- Create Knowledge Base Articles / Technical Notes
- Prioritize both time and projects, be able to work independent
- Listen, comprehend and communicate on the fly
- Excellent customer support skills 1 to 2+ years of high-level technical support in Unix
Environment;
- Strong C++ programming skills, 2 to 3 years of programming in an commercial environment;
- Above average understanding of SQL/PL-SQL languages;
- Above average understanding of Java
- Ability to communicate effectively in oral and written English
- Highly self-motivated and independent
- Excellent troubleshooting skills
- Extensive experience in examining, investigating and solving dynamic problems with ability to think; Out-of-the-box” and develop creative solutions.
- Well-organized with the ability to multi-task and work with minimal supervision.
DESIRED SKILLS:
- In-depth knowledge of Informix/Oracle DB servers;
- In-depth knowledge of communication protocols;
- Proven experience with high-throughput information systems;
- Experience working issues/cases at all technical levels.
The compensation package is at a highly competitive level, related to the performance.
Professional and modern working environment.
Extensive training in Romania and abroad; excellent career opportunities.
Catering lunch provided by the company or lunch tickets
Private medical subscription for employee and family member
25 working days vacation/year
eServGlobal is a global telecommunication solutions provider, publicly listed at the London Stock Exchange [LSE: ESG]. With a real international presence, it helps more than 75 of the world’s leading Carriers and Service Providers over 50 countries covering 120 million subscribers, by providing turnkey solutions and enabling Multimedia Intelligent Services.
Our solutions portfolio for prepaid services, messaging services, voucher management systems, and voice portals is the result of over 20 years of experience on the design and the development in the fields of voice, telecommunications and data.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years, from 20 people in 2003 to 75 presently.
Two key factors made this success possible: an almost 100% retention rate among the existing employees and the capacity to draw talented people to join a carefully selected team.
Following this success, eServGlobal Telecom Romania is expanding both by launching new activities and by increasing the existing ones. The current two product line development teams, the 24/7 Technical Support and the Technical Assistance team were joined recently by a team focused on Project implementations.