Job expirat
-Prepare monthly collections strategies
-Effectively forecast month-end metric results
-Report progress on an ongoing basis
-Demonstrate sound judgment, prompt follow-up, and timely escalations
-Learn customer infrastructure, processes, contacts
-Identify, negotiate, and implement payment solutions and customer process improvements
-Document collections in centralized system
-Build and maintain strong internal and external customer relationships
-Identifies “at risk” customers and engages key contacts to resolve issues.
-Follows Company and department policies and processes.
-Facilitate dispute management process
-Identify root causes of problems and recommend solutions
-Communicate issues to cross-functional partners and facilitate dialogue through to resolution
-Identify and implement process changes
-Identify and manage disputed accounts per the dispute resolution process.
-Document and track problem frequencies
-Fluent in English, French a plus
-Education and experience in any finance related activities (Credit & Collection, accounting, customer relationship management, banking, supply chain management, order processing)
-Credit and collection background would be a big plus
-Very good communication skills, ability to build up a trusted relationship with HP customers and all internal contacts within HP´s supply chain.
-Very good and mature negotiation skills.
-Ability to find the correct balance between being clear and tough when it comes to invoice collection as well as providing support to HP´s customers on HP internal problem solving.
-Excellent know-how in MS-Office tools
To apply please visit www.hp.com/go/jobs (Job Number 151856)
Ideas are everything. In finance as in anything else we do. And the ideas we have in finance are right at the heart of our world-wide business.
Finance is a global resource shared by all parts of our business to help them become better managed and control their accounting flows. We manage accounting transactions, provide financial consultancy and training, and ensures that we all comply with legal, tax and internal requirements.
Your ideas about finance can change the things we do. And the things we do can change the world.
