Job expirat
SENIOR APPLICATIONS ENGINEER for Advanced Customer Service team in EMEA
The Romanian Expertise center will be responsible for the on-time and on-spec delivery of standard service components to Oracle customers who has selected the services of Advanced Customer Support, which is delivered across Europe, Middle East and Africa.
After the initial introduction and training period in one of our 5 international area offices, you will work in our team of specialists located in Bucharest.
RESPONSIBILITIES:
To manage and resolve Service requests logged by customers on Oracle products which is packaged in ACS service components
Deliver high quality service accordingly to the specifications and on time.
Respond and resolve service requests within Key Performance Indicator targets
Maintain product expertise within own area of specialisation
Maintain an up to date and in-depth knowledge of new products released in the market.
Work towards, adopting and contributing to new processes and tools (diagnose, data capture, health checks, scripting tools ect.)
Operating within Oracle business processes and procedures
Contribute to the continuous development of the team
Interact with customers via telephone and other electronic means
QUALIFICATIONS:
Degree in Computer Science, 2-7 years experience in using and administrating one or more of the following technologies: ERP systems, Oracle Applications (E-business Suite), SAP.
Good knowledge of UNIX, Linux, Windows or other relevant OS-system
Good knowledge of Network, Java, PL-SQL and communication technologies
Fluent in written and verbal English and minimum one other language
PERSONAL SPECIFICATION:
Strong customer focus and result orientation
Self motivated and resourceful
Good analytical and problem solving skills
Ability to work across cultures in an international context
Systematic work method
Preference for working in an international cooperative team environment
Demonstrated ability and willingness to learn new technology quickly
Preference to work in teams
Ability to establish a high level of credibility in the field
Take personal ownership of the delivery of agreed objectives
Excellent written and verbal communication skills
Willing to work in shift-rotation
Please submit your CV in English. Thank you very much!
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That\'s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle\'s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
