11-09-2008 | EXPIRA LA 17-09-2008
Job expirat
Job scope:
For our international METRO Group wide Merchandise System we are looking for a Second Level Support Engineer.
Your area of responsibility includes a multitude of tasks within our incident and problem management process, e.g. ticket analysis and dispatching from our international customers. Furthermore problem and root cause analysis as well as specifications for bug fixing are within the scope of this position.
You are in contact with the Third level Support (Product Development), the First Level Support at our customer and other Partner Departments.
Main responsibilities:
- Incident & Problem Management
• problem analysis
• if appropriate, further clarification with the first level support
• problem processing including escalations if appropriate,
• forwarding of inquiries which do not fall into the reference of SLS
• production of the proposal as to how to solve the problem in the case of a software error
• problem fixing
• hand-over of the solution proposal to the First Level Support
• follow-up and documentation of the problem solution and problem type
- Other Services like Project Support or Support of Special Activities
Education:
- University degree, preferable in IT or related area
Professional experience:
- Minim 1 year previous experience in support or development area
Abilities & Competencies:
• Oracle Tools (Oracle DB, Forms, Reports) – good level
• Good Analytical and troubleshooting skills
• Excellent SQL, PL/SQL Knowledge
• Basic UNIX Know How (Shell Programming)
• Good English language skills
• Customer and service oriented
• Availability to travel abroad
We offer:
• 13th month salary
• Mini Bus transfer for the daily commuting to work
• Lunch tickets
• High perspectives
• Professional infrastructure and multinational environment
• English courses
• Soft skill trainings
• Fitness center discount
We offer an interesting activity in an internationally successful enterprise. Excellent and motivating conditions in a dynamic team.
We, the MGI METRO Group Information Technology GmbH, are the IT-Provider for the METRO Group. The METRO Group is one of the worldwide largest trading groups. In 31 countries 290.000 employees earn a turnover of about 64.3 Billion Euro. In Romania METRO Group is represented besides us by our sales divisions Metro Cash & Carry and Real Hypermarkets.
MGI - Leading edge in Information Technology
Be part of the best- Join us!
In Bucharest we conduct one of our ambitious Software Development Centers. We are responsible for the development of our outstanding Oracle based Merchandise Management System and our excellent Data Warehouse. In addition we run one of the biggest SAP installations in retail and one of the most important Networking Portals connecting all our employees around the globe. We are looking for ambitious and creative team players, who possess drive, initiative and enthusiasm to expand our location in Bucharest.
