Job expirat
Hotline:
o answer calls for specified customer as 1st level
o route incident/issue/information to key ressource inside Xerox Germany
Local Helpdesk:
o key contact person for all topics of the customer
o take over incident from customer by phone or mail
o route ticket to definied teams (different for XPS, MPS, technology)
o support for customer escalations
o use ticketsystem of customer (web based)
o order supplies for customer
Administration LEO&GDO accounts:
o create information for retrievel of devices (frame contract)
o execute ordering process for demo-devices
o customer escalation
o create standard calkulation with PA34 tool (p.ex. For dissolution of one device contract)
Order management Xerox-devices:
o order management together with OTC-Krakau
o order management 3rd party (not SRM)
Rollout-Support T&T:
o participation at project status-calls for individual projects
o take over responsibility as workstream-owner for "xerox device ordering"
o extrax informations from order process for rolloutplan
o Knowledge of Excel, Word mandatory
o Fun at process oriented work
o Good communication to customer and project team
o Structured, results-oriented approach to work
o Analytics skill
o Self-time-management needed
o Good command of written and spoken English and German
o Powers of self-assertion
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
