16-07-2012 | EXPIRA LA 18-07-2012
Job expirat
We offer a junior role in our call center, offering customer support to consumers around the globe.
The Jr. CSR position means:
•Validate orders received online from customers all over the world
•Take new orders over the phone
•Answer questions, assist customers in choosing the product that best suits their calling needs
•Troubleshoot technical issues reported by our customers
As a Customer Service Representative, your main responsibility is to answer calls from customers in a professional manner, with focus on both efficiency and quality
KEY ATTRIBUTES NEEDED TO SUCCEED
•Fluency in Russian is a must –speaking
•Advanced English
•Punctuality, willingness to work in shifts (especially afternoon and night shifts)
•Good problem solving and communication skills
•Computer literacy
•Professional, assertive, creative, energetic.
•Team work, spirit of initiative, customer orientation, and attention to details
•Flexibility to interact with different cultures
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.
WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.
Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.
Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:
* English
* Spanish
* Arabic
* French
* Russian
* Italian
* German
* Romanian
