Job suspendat de catre administratorul site-ului
Our client is one of the biggest cable communications company in Romania and offers cable and satellite TV services, high speed Internet and digital land lines, having over 1.300.000 clients in 200 cities.
Responsibilities:
- Coordinate monitoring programs
- Follow up the operation, improve the process if needed.
- Help to design and align customer cancellation flows to improve performance and drive churn reduction.
- Help in developing churn prevention tools.
- Support Retention Manager to take strategic directions regarding the retention activity
- Help in setting KPIs to improve retention efficiency
- Develop reports and analysis and present them to UPC team RO and Corp
- Can coordinate remote the activity of a team
- Prepare timely and quality reports on his work, whenever required
- Identify problems occurred and solve them efficiently
- Good leadership abilities
- Excellent communication skills; flexible, open to suggestions, positive thinking
- Very well organized, sharp; respects deadlines and other company's procedures and regulations
- Interest to maximize internal and external customer satisfaction
- Strong analytical thinking ability and good interpreter of dates
- Strong project management abilities
- Satisfactory level sales skills
- Multi task oriented, flexible
- Fast decision maker
- Develop and motivate individuals
Job details:
- Freelancer required
- Project is for a determined period of time (6 months)
Having national coverage on three main domains: recruitment, training, professional evaluation, SALES CONSULTING is the leading executive search company from Transylvania.
