Job expirat
The Retail Operations Specialist works in a pan- European, multicultural and multilingual channel business environment. He/she is responsible for the daily operational support to a set of Channel Partners. Transaction processing activities are outsourced to a Transaction Processing Center, so that the ROS can support new HP sales initiatives, and manage growth (new customers, new product lines).
Main responsibilities include:
1. Partner Operational Support
2. Transaction Processing Center Support
3. Escalations
- Deal with all written or verbal requests from the partners (inquiries, complaints, etc)
- Provide partners with solutions when problems arise, efficiently utilizing the HP network
- Use own judgment to escalate issues at the right time and to the correct owner
4. Backlog Order Management
- Manage the order taking process (link with transaction processing for issue resolution).
- Participate in new partner set ups
- Customer service mentality
- Excellent communication and training skills
- Ability to handle conflict situations
- Problem solving abilities
- Fluency in English it’s a must
- At last 1 year work experience in Business envirement
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
