Retail Collection Officer - Risk Division

RESPONSABILITATI

- to manage delinquent accounts in order to collect overdue amounts, in compliance with the bank and local regulations
- to manage incoming calls and to make outgoing calls for delinquent accounts in order to recover the debts
- to make all efforts to contact the customer, including investigations for new contact details
- to negotiate the payments terms with the customer and to offer counselling in terms of payments
- to propose corrective actions for delinquent accounts (SMS, letters etc.)
- to follow the productivity targets and deadlines established by his direct supervisor according with the workload capacity, volume of activity and business needs
- to create and maintain a good relationship with customer, educate him / her regarding the necessary of paying and consequences if not
- to provide timely and accurate feedback regarding special situation on delinquent accounts, possibilities for work improving and maximising results
- to maintain strict confidentiality on all accounts and bank policies

CERINTE

DESCRIEREA FIRMEI

In noiembrie 2003, cel mai mare grup financiar din Europa de sud-est, grupul National Bank of Greece (NBG), a achizitionat pachetul majoritar la Banca Romaneasca.

Datorita suportului financiar al actionarului sau majoritar, National Bank of Greece, in februarie 2006, Banca Romaneasca si-a majorat capitalul social cu 68 milioane Euro, ajungand in prezent la o valoare de peste 112 milioane euro. In prezent este detinuta in proportie de 88,70% de National Bank of Greece, si 10,18% de Banca Europeana pentru Reconstructie si Dezvoltare.

Grupul NBG are o prezenta puternica in 5 tari din Sud-Estul Europei, o retea in plina dezvoltare de peste 850 de sucursale, 21.000 de angajati si o cota de piata regionala de aproximativ 10% din creditele acordate persoanelor fizice.