Job expirat
Responsible for administrating all the documents related to the retail customer’s transactions:
-responsible for checking of the correctness, completeness and timeliness input of the customer related data in the bank’s administrative system.
-takes care that the account opening/closing documentation is complete and properly filed, instructing or processing appropriate actions (block/unblock) in accordance with internal rules and procedures.
-return the incomplete files; follow-up for the returned files meaning blocking the accounts if the files have not been returned in due time;
-responsible for correctness and completeness input of the modifications requested by the customer and take appropriate measures in case of non- compliance with internal rules and regulations.
-responsible for ensuring optimal administration & centralised control of all errors related to the clients’ files;.
-takes care that all the documents related to customer’s files are properly scanned and archived;
-prepares periodic reports
- Economic background;
-1 year banking experience in a similar position;
-Strong communication skills (both spoken and written communication, active listening), fluency in English,
-Customer oriented, problem solving attitude,
-Attention to details, conflict management skills, stress tolerance,
-Ambition and energy, initiative, discipline, adaptability.
ING Group is a global institution of Dutch origin, active in the field of banking, insurance and asset management
in 64 countries, employing over 100,000 employees. ING Romania, active in Romania in the banking sector -
ING Bank Romania (since 1994), the life insurance sector - ING Insurance (since 1997) and the capital markets sector -
ING Securities (since 1996), is leader in offering Integrated Financial Services on the Romanian market.