Job expirat
• Responsible for administrating all the documents related to the retail customer’s accounts; ensuring control of Retail Network Offices output related to clients’ files; Strictly observe the internal procedures related to retail client relationship and account opening
• Responsible for checking of the correctness, completeness and timely input of the customer related data in the bank’s administrative systems
• Responsible for daily checking of the documents received from franchises versus centralized list prepared by Office Manager
• Makes sure that the account opening/closing/modification documentation is complete and properly filed, instructing or processing appropriate actions (blocked/unblocked) in accordance with ING rules and procedures
• Return the incomplete files to franchises; follow-up for the returned files meaning blocking the accounts if the files have not been returned in 3 working days
• Responsible for ensuring optimal administration & centralized control of all errors related to the clients’ files, providing required explanations to Office Manager and closely monitor the franchisee(s) to send the documents for completion of the file
• Monitors the expiration of clients’ identity cards ( letters of information, instructs blocking accounts etc)
• Takes care that all the documents related to customer’s files are properly scanned and archived
• Experience: preferable banking experience in a similar position
• Computer proficiency: MS Office, E-mail, Internet
• Language proficiency: English well verbal & written would be an advantage
• Knowledge - knowledge of banking products, services, relations, knowledge of the relevant NBR rules and regulations – would be an advantage
• Competencies: Finisher, attention to details, customer oriented, problem solving attitude, conflict management skills / Reliable, disciplined, initiative, open personality, sociability, energetic, resistant to stress, adaptability
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee