Job expirat
What are the resources going to do:
An initial phase training will be provided to gain client specific product knowledge and getting used to client's software and hardware support processes and tools. This will be provided in Bucharest.
The resources are required to deliver Remote Technical Support Services in English and in client national language for company's client:
- Providing initial remote technical software and hardware support to clients;
- Interacting with client and company functions consistently until problem solution;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and pressurized situations;
- Performing problem management and end-to-end problem ownership;
- Logging all related activities for each customer query and handling client data securely;
- Employing client's standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments;
- Participating in shifts: 24 X 7.
Mandatory skills:
- English fluent (both written and verbal) plus very good knowledge of at least one of the following: Russian (5 people), French (9 people), Spanish (9 people), Italian (9 people);
- Proven IT education and 1 year job experience or 5 years of experience as an IT administrator;
- Specialized know-how on databases, Windows/Windows Server, Network;
- Proven remote support know-how (patches etc.)
Nice to have skills:
- Excellent analytic know-how for complex incidents;
- Customer facing experience;
- Team working.
- Training;
- Performance bonuses;
- Excellent opportunities to improve your experience in an outstanding working environment.
Compania noastra, AQUASoft activeaza in sfera dezvoltarii software si a serviciilor IT din ianuarie 2002.
Unul dintre avantajele noastre consta in apropierea stransa de mediul universitar, de unde recrutam studenti talentati, aflati la inceputul carierei, extrem de interesati sa lucreze in proiecte cu expunere globala, apartinand unor corporatii mari. Cultivam si dezvoltam aceasta relatie.
Alt avantaj este abilitatea de a livra solutii la nivel global; consultantii nostri au lucrat chiar la sediile clientilor, indiferent unde s-au gasit acestea (SUA, Marea Britanie, Germania, Elvetia, Olanda, Franta, Finlanda, Spania). In cadrul echipei se regasesc cunostinte foarte bune de engleza, germana, italiana, franceza, spaniola. De asemeni, am imbogatit permanent practicile de afaceri ale clientilor nostri, analizand si propunandu-le solutii pentru ridicarea standardelor calitatii, prin dezvoltarea unor instrumente de monitorizare a intregului flux productiv.
Activand de mai bine de patru ani in domeniul crearii de kit-uri de instalare pentru aplicatii (utilizand Wise, SMS Installer, InstallShield, NetInstall, Blue Base) si lucrand in special cu companii transnationale, am remarcat si exploatat nevoia crescuta pentru acest tip de servicii.
In afara software packaging-ului, compania noastra detine o foarte variata paleta de cunostinte - IBM Websphere Application Server, IBM DB/2, MS SQL Server, PL/SQL, Oracle, Oracle Reports, Oracle Forms, Oracle Financials, Java, Struts, Hibernate, J2EE, C, C++ (windows, linux), .NET (VB, C#, C++), PHP, MySQL, Analiza de Proiect si de Afaceri.
Strategia noastra este de a atinge un nivel superior de dezvoltare, utilizand in acest scop experienta anilor precedenti si extinzandu-ne portofoliul la nivel global, pe toate nivelele.
Convingerea noastra ferma este aceea ca angajatii constituie cel mai valoroasa investitie a unei companii. De aceea ne straduim sa le asiguram un mediu de lucru cat mai primitor si care sa asigure o dezvoltare cat mai buna a carierei. Suntem pregatiti sa oferim pachete salariale corespunzator cu nevoile si pregatirea fiecaruia, incluzand traininguri si bonusuri consistente in acord cu performanta.
Incurajam, evident, comunicarea permanenta si atitudinea deschisa, discutiile cat mai dese, atat intre membrii echipelor, cat si, atunci cand este cazul, cu managementul.
AQUASoft reprezinta mai mult decat o simpla afacere in domeniul dezvoltarii de aplicatii software sau integrarii de aplicatii. Datorita potentialului sau, AQUASoft este, de asemeni, o companie de consultanta capabila sa livreze rezultate masurabile in domenii precum servicii profesionale, analiza de business, consultanta IT.
Utilizand tehnici de ultima ora precum \"rapid application development\", \"extreme programming\", \"strategy design\", dar si experinta noastra in design-ul de aplicatii sau configurarea kit-urilor de instalare personalizate, putem furniza rapid solutii convenabile.
