Job expirat
For European clients Software Support Specialists are required to deliver Remote Technical Software Support Services for AIX in German language:
• Providing initial remote technical software support for AIX to clients
• Interacting with client and functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing company's standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Participating in scheduled offshift (callout)
Other related Info:
The team's location is Bucharest/Romania. In an initial phase training will be provided to gain company specific product knowledge and getting used to company's software support processes and tools. This would be provided in Bucharest. Subsequent training is likely to be abroad.
Mandatory skills:
• Technical
• Problem solver
• Excellent communication and listening skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel
• English fluent (both written and verbal) plus very good knowledge of German language
• Some IT experience, through business or personal interest
Communication Skills
Customer Care Skills
Nice to have skills:
• Knowledge of a UNIX operating system is highly desired
• AIX experience
• Customer facing experience
• C programming
• Team working
• Knowledge of IT technology & infrastructure, particularly disk arrays and Storage Area Networks
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