01-03-2006 | EXPIRA LA 31-03-2006
Job expirat
The jobholders will provide advance IT support via phone and e-mail clients in clients in the following business languages:
- German,
- Spanish,
- Italian.
This involves knowledge and proficiency for usual software packages like Windows Operating Systems, Microsoft Office, PC hardware configurations, auxiliary software (Adobe Acrobat Reader, Antivirus, etc) and basic LAN/WAN knowledge. The cases can also be solved via remote access.
¿ Good Technical Knowledge ¿ understanding of Microsoft Windows, Microsoft Office, Internet Explorer,
¿ Troubleshooting ability for basic technical problems.
¿ Fluency in one of the business languages (German, Spanish or Italian) and English is mandatory;
¿ Very good communication skills;
¿ Outstanding customer - orientation and team spirit.
¿ Previous experience in contact center/it helpdesk environment would be an asset.
The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
Extensive training and coaching.
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services & Program Management.
