Job expirat
• Receive and process Level 2 and Level 3 tickets (Incidents and Work-orders) related to the BMC Remedy system used by our client
• Analyse issues experienced by users and identify cause and implement resolution(s) that solve the users’ issues
• Adhere to client’s SLAs regarding ticket priorities (Priority 1,2,3,4)
• Develop reports in in BMC Remedy on processed tickets
• Acquire and improve expertize in BMC Remedy and ITIL methodology
• 1-3 years of experience in BMC Remedy
• Ability to work in a growing organization with changing requirements
• Written and verbal communication skills
• Ability to work individually and as a member of a team
• Demonstrated ability to multitask and manage tasks
• Excellent technical problem solving skills combined with a strong customer service attitude
• Fluency in English
It’s an advantage to have:
• Experience with BMC Remedy ARS including V7.0 and higher.
• Minimum 2 years’ experience with BMC Remedy ITSM suite including V7.0 and higher.
• Experience with BMC Analytics or SAP Business Object V11
• MS Excel skills
• Interesting and challenging projects for top clients around the world
• Various resources to deepen your professional skills with the latest technology platforms
• A global network of knowledge and unique training programs
• Transparent performance management process
• Competitive compensation and benefits package
• Loads of options to participate in sports activities and to volunteer for good causes
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
