Job expirat
Personally effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process.
• Achieves sales goals established with the line manager via the combination of customer acquisition and relationship deepening.
• Transforms service transactions into additional sales opportunities.
• Provides customer feedback to line Manager to assist in decision-making.
• Prepares and executes a sales plan for the assigned account relationships and for each account relationship in particular.
• Achieves monthly sales plan via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
• Proactive in assessing financial needs of customers and providing solutions.
• Maintains a high level of personal interaction with his customers.
• Keeps updated and learns in-depth and more complicated products offered by competition. Provides feedback to the rest of the branch team and to the supporting units on new product opportunities.
• Keeps abreast of the latest marketing, economic, financial and other trends so as to guide customers to understand how these happenings can impact financial needs/opportunities.
• Proactively updates customers and new bank offerings (through different channels: telephone; meetings/presentations in branch and on field; e-mail) and encourages use by the highlighting the advantages to them.
• Keeps track of the reasons for which customer interacted with him according to the procedures in place. This information is necessary to increase customer satisfaction by better understanding each customer’s needs in future interactions, by customizing approach to each customer, and by identifying general or specific reasons for customers’ requests and complaints.
• Keeps strict confidentiality of all operations and discussions with clients.
• Is responsible for complying with regulatory, audit and compliance procedures.
• Respects the working schedules prior established
• Any other tasks required by Branch Manager or Customer Desk Supervisor.
A University degree is mandatory;
At least 3 years of relevant work experience (retail services)
Superior sales skills.
English Knowledge
RBS is one of the leading financial organizations in the world. It was established in 1727 and at the moment it employs 170,000 people in more than 50 countries and serves about 40 million clients all over the world.