14-04-2006 | EXPIRA LA 20-04-2006
Job expirat
The Romanian Expertise center will be responsible for the on-time and on-spec delivery of standard service components to the Advanced Customer Support across Europe, Middle East and Africa.
RESPONSIBILITIES:
- Leading role in setting up and staffing the team in Bucharest, Rumania
- Organisation of the work and teams around the ACS service components based on forecasted workload
- Collection of the EMEA ACS service forecasts on a quarterly basis
- Creation and maintenance of a Production plan based on Regional forecasts and service delivery plans.
- On-going delivery of the requested ACS service components according to the commitments made to the Regions
- Staffing and managing the operation at the correct level
- Skills development in order to deliver the service components at the highest possible quality
- Timely implementation of tools and processes
- Continuous improvement of service content, service quality and team productivity
- Implementation of Key Performance indicators to measure performance
- Regular reporting on on-time and on-specs delivery
- Active participation in definition and specification of new tools.
- Personal involvement in and commitment to customer satisfaction (Customers and Regional delivery managers
- Degree in Computer Science or equivalent industry experience with a strong emphasis on communication and management skills.
- 5-8 years in the Software Support industry with minimum 3 years in operational management roles.
- Working knowledge with the use of Oracle technologies.
- Practical experience of implementing new processes and tools as well as designing new operational procedures and related KPI¿s
- Strong experience at driving teams towards operational excellence
- Strong customer focus and deep aspiration to deliver customer satisfaction.
- Knowledge of the industry quality standards, ISO, BSI or ITIL.
- Experience at working with senior management of different organisations in an international context.
- Fluent in English and minimum one other language
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
