Job expirat
-Establishes the priority of problems and requests to meet the Inter-departmental Service Level Agreement (SLA) requirements;
-Shares knowledge with less experienced peers or have high collegial interaction;
-Communicates highly technical information to both technical and non-technical personnel;
-Creates and maintains documentation on technical procedures within a technical Knowledge Base application;
-Participate at training sessions and demonstrations together with Technical Department and other Departments;
-Active role in installation and/or commissioning and/or integration, network expansion activities, SW maintenance activities, technical acceptance testing when necessary;
-Active role in basic technical support tasks, including fault diagnosis and troubleshooting;
-Work with performance group for enhancing the network performance as Changing Radio Parameters;
-Work closely with MSC Technical Support Engineer for implementing new applications in the network or for the customers in order to ensure the interoperability of all systems;
-Helps O&M Team in order to maintain a high quality service and security along the entire network lifetime.
-University with Specialty Computers, Electronics/Telecommunication;
-Knowledge about Microsoft Products, Unix;
-Technical knowledge in Telecommunication, Networks and Protocols (including VoIP, SS7, IMS, CDMA, 3G);
-Excellent interpersonal and problem solving skills required to serve diverse customer complaints and deal effectively with escalating issues;
-Familiar with CDMA, HSDPA and HSUPA parameters and functionality;
-Relevant experience in Telecom Technical Support or similar field preferably in a wireless environment;
-Good knowledge of Site integration and Trouble shooting of problems;
-At least 2 years experience in troubleshooting Radio Access Network;
-Strong knowledge of RF propagation fundamentals including the use of planning tools and model optimization.
-Fluency in English
Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.
With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!