Job expirat
Would you like to work for one of the biggest BPO/SSC in Bucharest?
As a
QUALITY TRAINER WITH GERMAN LANGUAGE
You will be responsible for:
* Preparing for and delivering regular coaching sessions focused on quality of calls and performance metrics.
* Identifying and communicating trends or areas of opportunity for the development of call center front line staff members.
* Organizing call calibration sessions with other coaches.
* Providing one-on-one and group training/ retraining as required.
* Helping in new hire training.
* Ensuring that maximum quality is being achieved at all times.
* Assisting the business by taking inbound calls as per service level requirements.
* Regularly updating own knowledge of new products and procedures.
* Strong oral and written communication skills, in both English and German.
* A detail-orientation and strong organizational and planning skills.
* Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.
* Strong adaptability to change and the ability to cope with deadlines.
* The ability to be a team player.
* An energetic and enthusiastic attitude.
* Multinational working environment;
* Exposure to international procedures;
* Motivating compensation and benefits package;
* Dynamic and young team.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.