Job expirat
About our client:
Our client is a recognized leader in business process outsourcing (BPO). It's proposition is simple: it delivers value to their clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
Tasks:
Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics.
Identify and communicate trends or areas of opportunity for the development of call center front line staff members.
Organize call calibration sessions with other coaches.
Provides one-on-one and group training/ retraining as required.
Aids in new hire training.
Ensures that maximum quality is being achieved at all times.
Assist the business by taking inbound calls as per service level requirements.
Regularly update own knowledge of new products and procedures.
The ideal candidate:
Experience in the field of quality monitoring.
Minimum of two years experience in call center industry.
Proven superior customer service and sales skills.
Coaching experience.
Training experience and/ or adult teaching experience is a definite asset.
Strong oral and written communication skills, in both (1) English and (2) Italian
A detail-orientation and strong organizational and planning skills.
Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.
Strong adaptability to change and the ability to cope with deadlines.
The ability to be a team player.
An energetic and enthusiastic attitude.
Post-secondary education or equivalent.
E-mail your detailed CV (word or text only) to :office@jobconnect.ro
Firma Job Connect s-a nascut din dorinta de a face posibila intalnirea oamenilor meniti sa lucreze impreuna.
Sunteti profesionistul de care avem nevoie, iar noi suntem profesionistii care va propun cele mai bune optiuni de angajare.
Oferim urmatoarele servicii:
- recrutare si selectie de personal;
- leasing de personal;
- training si consultanta;
- evaluare psihologica;
- solutii de finantare in HR.
