Job expirat
About our client:
Our client is a recognized leader in business process outsourcing (BPO). It's proposition is simple: it delivers value to their clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
About us:
We are active in the industry of Consulting in Management & Human Resources were we believe we can put the people made to work togheter in contact. The services that we provide for our clients today are:
- business development consultancy;
- recruitment 50 & recruitment & selection;
- executive search;
- training needs analyzes and program management for the SALES FORCE.
History:
Job Connect started in december 2007 in Sibiu as a recruitment company. At the beginning of the year 2009, we began to diversify our services according to our clients needs.
In a few words:
We thing that the words that describes the best what we do are: QUALITY, INVOLVEMENT, PASSION and EQUITY.
Tasks:
Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics.
Identify and communicate trends or areas of opportunity for the development of call center front line staff members.
Organize call calibration sessions with other coaches.
Provides one-on-one and group training/ retraining as required.
Aids in new hire training.
Ensures that maximum quality is being achieved at all times.
Assist the business by taking inbound calls as per service level requirements.
Regularly update own knowledge of new products and procedures.
The ideal candidate:
Experience in the field of quality monitoring.
Minimum of two years experience in call center industry.
Proven superior customer service and sales skills.
Coaching experience.
Training experience and/ or adult teaching experience is a definite asset.
Strong oral and written communication skills, in both (1) English and (2) French or Italian or German or Spanish.
A detail-orientation and strong organizational and planning skills.
Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.
Strong adaptability to change and the ability to cope with deadlines.
The ability to be a team player.
An energetic and enthusiastic attitude.
Post-secondary education or equivalent.
Firma Job Connect s-a nascut din dorinta de a face posibila intalnirea oamenilor meniti sa lucreze impreuna.
Sunteti profesionistul de care avem nevoie, iar noi suntem profesionistii care va propun cele mai bune optiuni de angajare.
Oferim urmatoarele servicii:
- recrutare si selectie de personal;
- leasing de personal;
- training si consultanta;
- evaluare psihologica;
- solutii de finantare in HR.
