Job expirat
VON Consulting is looking for a Quality Coach to join a strong multinational company operating in the BPO industry.
• Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics.
• Identify and communicate trends or areas of opportunity for the development of contact center front line staff members.
• Organize call calibration sessions with other coaches.
• Provides one-on-one and group training/ retraining as required.
• Aids in new hire training.
• Ensures that maximum quality is being achieved at all times.
• Assist the business by taking inbound calls as per service level requirements.
• Regularly update own knowledge of new products and procedures.
• Experience in the field of quality monitoring.
• Minimum of two years experience in call center industry.
• Proven superior customer service and sales skills.
• Coaching experience.
• Training experience and/ or adult teaching experience is a definite asset.
• Strong oral and written communication skills, in both (1) English and (2) French/Italian/German/Spanish.
• A detail-orientation and strong organizational and planning skills.
• Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.
• The ability to be a team player.
• An energetic and enthusiastic attitude.
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
