Job expirat
The role holder is going to maintain quality standards related to all digital services offered by the company. It is also necessary to ensure that improvements are recommended and feedback constantly provided. Advice on process can become a part of this role as well.
Create explanatory documents;
Establish standards for digital service;
Ensure execution of corrective actions;
Advise technical staff;
Highlight & Identify training needs.
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Have excellent/fluent writing, spelling and grammar skills in English and German;
Have attention to details;
Be able to provide impartial analysis of others’ work;
Be able to work as an individual;
Have an aptitude for analysis;
Have knowledge about quality standards;
Be able to motivate other members;
Have competent problem solving abilities;
Have strong PC knowledge including related PowerPoint/Excel/Microsoft/SAP/PSFT.
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
