Job expirat
•Conduct Transaction Monitoring
•Give feedback to agents and document it
•Publish results of Transaction Monitoring
•Run Process Knowledge Tests
•Publish Process Knowledge Tests results & analysis
•Perform Training Needs Analysis
•Perform Training Needs Identification
•Update Standard Operating Procedures
• Bachelor Degree preferably
• Previous work experience in similar position (QA) for similar
areas (Order Management/Customer Care/Order Entry – preferably 1 year)
• Good command of English AND German or French or Spanish or Italian
• Good knowledge of Order Entry/Management
• Familiar with SAP
• Good communication skills
• Good command of MS Office
• PC literacy
Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
