Job expirat
The role: Programme Manager
We are looking for a Program Manager to support our BPO business
The role is based in the Romania Delivery Hub but will be leading new projects and change / transformation initiatives across a variety of contracts / delivery centres in Europe.
This is a global business however the main focus is on delivering services to European clients out of a number of European Delivery Centres supported by near- / off-shore centres and third parties. Services range from digital mailroom and document scanning and data extraction through F&A BPO, HRO, Customer Services including Call Centre.
Primary Duties and Responsibilities
May perform one or more of the following:
Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state
Plans and directs schedules as well as project budgets
Monitors the program/project from initiation through delivery, interfacing with customers or department personnel
Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints
Assigns and monitors work of technical personnel, such as systems analysts and programmers,
providing support and interpretation of instructions/objectives
Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs
All other duties as assigned
Scope
Establishes operational objectives and work plans, and delegates assignments to individual contributors or subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
Job Complexity
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational.
objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
Interaction
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
Supervision
Manages activates of a department(s) through individual contributors or subordinate mangers. Subordinate managers exercise full supervision in terms of costs, methods and staffing.
The successful candidate should have experience in setting up large, complex services including high levels of automation plus blended delivery models including near- and off-shoring, managing third parties and working in conjunction with external organisations / partners. Experience of implementing a range of imaging tools such as KOFAX and TiS, plus workflow and ECM solutions, data centre management and call centre solutions. PRINCE 2, PMI, Financial Services / Banking experience is advantageous; leading / managing remote teams essential plus language skills (English a must, German, Spanish, French advantageous).
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
