Job expirat
POSITION LOCATED IN IASI
• Raising problem records for selected incidents and assign them to relevant resolving group
• Development of problem resolution plans
• Monitoring progress against actions across Resolver Groups
• Coordinating identification of incidents root cause and prevention, documenting results
• Verification of potential problems reported by Incident Managers
• Ensuring workarounds for unresolved problems or known errors are available to users and support teams
• Correlating existing incidents with existing problems/known errors
• Proactive identification and resolution of problems that could potentially lead to incidents
• Monitoring implementation of identified permanent solutions (e.g. via change Management) and recommendations
• Timely production and interpretation of Problem Management statistics
• Coordinates resolution of problems (Gray Space) and root cause analysis (e.g. organizing conference calls)
• Invoke escalation procedure as and when required
• Producing status reports identifying trends in incidents and raising problem records where required
• Providing agreed regular reports, statistics and documents
• Client facing with excellent communication skills,
• Good verbal and written English,
• Enthusiastic in the role, be self-starting and have good attention to detail,
• Pro-active and seek service improvements on a regular basis,
• Experienced in reporting desirable,
• Methodical approach to working, strong analytical skills
• Good organizational skills, ability to maintain high level of accuracy,
• Flexible, well-motivated team player, ability to work with minimum supervision and perform under pressure and tight deadlines,
• Understanding the nature of IT service management;
• Good communication skills, both written and verbal. Ability to interpret technical issues for a less technical audience and work under pressure,
• Enthusiastic, confident with can do attitude and ability to multi-task ,
• ITIL framework awareness, possibly Foundation level certified desirable,
• Good PC skills. Need to be experienced in basic Microsoft Office Products (Word, Excel and PowerPoint).
You can also apply and ask questions here: recruitment.iasi.ro@capgemini.com.
Details about the whole team: http://www.ro.capgemini.com/en/careers/iasi/
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
