Job expirat
- Provides information to potential individual consumer and corporate customers regarding product and service features, pricing, delivery, contractual conditions.
- Provides immediate information to the queries raised by bank customers on account balance, statements of account, products' procedures;
- Is responsible to smoothly transfer of service to the Account Administration department, in case of queries that need further investigations and/or special attention.
- Ensures that all service requests received are properly handled and solved within the time lines agreed.
- Processes customer complaints in a courteous and professional manner in order to resolve any issues within his/her control.
- Understands the customer s position and develop ways to retain the customer s account and interest in the company
- Keeps track of the reasons for which customer interacted with him
- Develops qualified leads by selling the company image
-High school diploma
-English proficiency
- Computer and selling skills
- Bank experience or customer care experience would be a plus
- Enthusiastic person, always willing to help and solve customer s issues
- Problem solving and attention to details;
-Fast learner;
- Very good communication skills;
-Team player, able to work under pressure;
RBS este una dintre cele mai mari companii de servicii financiare din lume,
?nfiintata in anul 1727, dispunand de o retea globala cu birouri in peste
50 de tari, avand 170.000 de angajati si deservind 40 de milioane de
clienti..