Job expirat
1. Partner Operational Support
Provides daily operational support to Partners via telephone and e-mail. Manages and coordinates any order scheduling and prioritization requests with the supply chain organization in order to meet partner expectations. Manages all kinds of inquires coming from the Partners and internal departments.
Provides training and information on Value processes to Partners when necessary, in collaboration with the Supervisor.
2. Order Entry
Responsible for all orders and queries from the partner. Takes care for all orders and queries escalated by the back end team in Chennai. Responsible that the business turn around times (TAT) are adhered to.
3. Chennai Business Center support
Managing the daily interaction with the offshore team, finding solutions to queries and issues raised and providing coaching and training as needed. Ensuring, that agreed service levels are met.
4. Communication
Acting as one face to the Partner to ensure customer satisfaction. Communicating relevant information to the Partner within the respective areas of responsibility. Interfacing with the local office, contract department, credit and collection, logistics and all suppliers worldwide. Closing contact with Sales in the country.
5. Backlog Order Management
Proactive backlog monitoring of orders using different tools and reports - work to avoid escalations. Providing continuous visibility of the order backlog situation to partners and country departments, especially during quarter and fiscal year end. Ensuring structured and high quality communication related to issues affecting the order backlog to Partners and HP Sales. Manage exceptions and specials (e.g. returns, change order, delivery coordination).
6. Claims
Handles according to the split table all relevant claims.
7. Escalation
Deals with all written or verbal requests from the partner in time. Provides partners with solutions when problems arise, efficiently utilizing the HP network. Uses own judgment to escalate issues at the right time.
-Medium to advanced English
-Medium to advanced Italian
-Medium Spanish
-Excellent communication skills
-Customer service mentality
-Ability to prioritize workload, including business and team needs
-Ability to Manage high volume of work with accuracy
-Good organization skills
-Ability to handle conflict situations
-Meet agreed deadlines for action and feedback
-Act with a high level of flexibility
-Ability to work in a multicultural team in a central European set-up
-Networking capabilities
-Ability to contribute in a fast moving environment
HP will offer you training for this challenging position with further development opportunities in an international environment. If interested, please apply in English as soon as possible at: www.hp.com/go/jobs (Search for Job number 121560).
The Value Channel Operation (VCO) is part of Sales Operation/TSG (Technology Solutions Group) focusing on Channel Partners in Western Europe. We are leading and operating European Business Admin Processes in the Order-to-Cash area, with a focus on Customer Facing/Communication and Order Management across all the Product Groups.
The Partner Account Administrator (PAA) is responsible for the Order Management for a number of partners. In this role you will work in a central European, multicultural and fast moving business environment. It is an administrative job set in a dynamic sales environment with international contacts and it requires daily communication with external and internal customers. As it is a partner services organization, proactive and excellent communication with the partners is key objective.
