Job expirat
Your daily tasks will cover the following areas:
Partner Operational Support
-Provide daily operational support to Partners via telephone and e-mail
-Manage and coordinate any order scheduling and prioritization requests with the supply chain organization in order to meet partner expectations
-Manage all kinds of inquires coming from the Partners and internal departments
-Provide training and information on Value processes to Partners when necessary, in collaboration with the Supervisor
Order Entry
-Responsible for all orders and queries from the partner
-Taking care of all orders and queries escalated by the back end team in Chennai
-Responsible that the business turn around times (TAT) are adhered to
Chennai Business Center support
-Managing the daily interaction with the offshore team, find solutions to queries and issues raised and provide coaching and training as needed
-Ensuring that agreed service levels are met
Communication
-Acting as one face to the Partner to ensure customer satisfaction
-Communicate all relevant information to the Partner within the respective areas of responsibility
-Interface with the local office, contract department, credit and collection, logistics and all suppliers worldwide
-Close contact with Sales in the country
Backlog Order Management
-Proactive backlog monitoring of orders using different tools and reports - work to avoid escalations
-Provide continuous visibility of the order backlog situation to partners and country departments, especially during quarter and fiscal year end
-Ensure structured and high quality communication related to issues affecting the order backlog to Partners and HP Sales
-Manage exceptions and specials (e.g. returns, change order, delivery coordination)
Claims
-Handle according to the split table all relevant claims.
-Escalation
-Deal with all written or verbal requests from the partner in time
-Provide partners with solutions when problems arise, efficiently utilizing the HP network
-Use own judgment to escalate issues at the right time
-Young graduate with excellent business communication skills in English. Any other European language might be a considerable plus.
-Customer mentality. Analytical
-Ability to prioritize workload, and manage a high volume of work with accuracy
-Process & tool oriented
-Very good organization skills
-Meet agreed deadlines for action and feedback
-Act with a high level of flexibility
-Ability to handle conflict situations
-Ability to work in a multicultural team in a central European set-up
-Ability to contribute in a fast changing environment
-PC and Microsoft Office tools knowledge
Does this sound interesting for you?
Please apply in English online at: www.hp.com/go/jobs (Search for Job number 954681)
HP will offer you training for this challenging position with further development opportunities in an international environment.
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
