Job expirat
The Value Channel Operation is part of Sales Operation focusing on Channel Partners in Western Europe. We are leading and operating European Business Admin Processes in the Order-to-Cash area, with a focus on Customer Facing and Communication and Order Management across all the Product Groups.
The Partner Account Administrator (PAA) is part of this organization and is responsible for the order management for a number of partners. Your role is to work in a central European, multicultural and fast moving business environment. You will act as the Order Fulfillment interface to the Partner and has got the overall responsibility for the order fulfillment activities, from Order Entry to completion, including managing the interface to Transaction Processing.
1. Partner Operational Support
-Provide daily operational support to Partners via telephone and e-mail
-Manage and coordinate any order scheduling and prioritization requests with the supplchain organization in order to meet partner expectations
-Manage all kinds of inquires coming from the Partners and internal departments
-Provide training and information on Value processes to Partners when necessary, in collaboration with the Supervisor
2. Order Entry
-Responsible for all orders and queries from the partner
-Taking care of all orders and queries escalated by the back end team in Chennai
-Responsible that the business turn around times are adhered to.
3. Chennai Business Center support
-Managing the daily interaction with the offshore team, find solutions to queries and issues raised and provide coaching and training as needed
-Ensuring that agreed service levels are met
4. Communication
-Acting as one face to the Partner to ensure customer satisfaction
-Communicate all relevant information to the Partner within the respective areas of responsibility
-Interface with the local office, contract department, credit and collection, logistics and all suppliers worldwide
-Close contact with Sales in the country
- Fluent English and French
- Excellent communication skills
- Customer service mentality
- Ability to prioritize workload, including business and team needs
- Ability to Manage high volume of work with accuracy
- Good organization skills
- Ability to handle conflict situations
- Meet agreed deadlines for action and feedback
- Act with a high level of flexibility
- Ability to work in a multicultural team in a central European set-up
- Ability to contribute in a fast moving environment
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