Job expirat
Respond to requests for technical assistance via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Availability to work in shifts, including nights and weekends
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Stay current with system information, changes and updates
• University degree or student
• Fluency in Italian
• Good command of English
• Strong Windows OS and MS Office skills
• Strong problem solving skills
• High motivation, flexibility and productivity
• Good communication skills
• Team spirit
Career impact with Genpact!
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services.
Our entire organization of over 53,000+ employees is focused on process and engaged in improving client processes and driving business impact.
Genpact delivers its services from a global network of centers, spanning 17 countries: Brazil, China, Columbia, Guatemala, Hungary, India, Japan,
Mexico, Morocco, Netherlands, Philippines, Poland, Romania, Spain, South Africa, UAE and the United States. Genpact’s objective is to service its clients from the locations that best meet their needs.
