18-10-2013 | EXPIRA LA 20-10-2013
Job expirat
Responsibilities / Acomplishments
- taking/making calls in ITALIAN & ENGLISH languages and writing emails
- Identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications.
- record details of actions taken
We are looking for a person who has:
- excellent command of ITALIAN & ENGLISH languages (speaking, writing, understanding);
- individuality, tact, and ability to work directly with international clients;
- very good communication skills and the ability to remain calm in all situations;
- customer focus and client oriented person
- good computer literacy
- attention to detail and accuracy
- adaptability, initiative, proactively
- listening skills
- previous call center experience would be considered a plus
- available to work in a flexible schedule
- stress tolerance
- ability to learn new things and bringing add value to the team
We offer:
•Flexible time - we offer flexible work schedules, with 4, 6 or 8 hours per day
•International career - we offer regular training (CallPoint Academy) and international career opportunities
•Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
•Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
•Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
CallPoint is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 15,000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.
With over 150 million customer interactions annually via voice, email, chat and social media, across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with €8.4 billion (CAD $11 billion) of annual revenue and 13.2 million customer connections. For more information, visit: www.callpoint-group.com and www.telusinternational.com.
We are hiring: https://www.youtube.com/watch?v=uAcaYH_OINg
