30-12-2011 | EXPIRA LA 29-01-2012
Job expirat
As a Customer Service Agent you will:
- Process and book purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents.
- Answer suppliers requests & purchasing hotline.
- Taking calls
- Handling emails
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
- Sharing knowledge case with the team
- Creating SOPs
- Training new team members and cross-training existing members
- Attending training sessions
- Administrative work for helpdesk needs
- Arranging working schedule with collegues flexibly, according to business needs
If you are:
• Full of Energy
• Self-motivated
• Goal-orientated
• Fluent in English
And you have:
• University Degree (Economics background is a plus)
• Microsoft Office and Internet knowledge;
• Good communication skills;
...then you are the perfect candidate!
Career impact with Genpact!
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a client’s business objectives, cultural and language needs, and cost reduction goals.
Genpact is a global leader in business process and technology management. Our entire organization of over 43,300+ employees is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and our proprietary Smart Enterprise Processes (SEPSM) employs a scientific, highly granular approach to managing business processes.
Genpact’s culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all we do in a highly visible manner. Our mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of our employees to do what is needed for the client, and the fact we don’t let a contract get in the way of client success.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
