06-02-2006 | EXPIRA LA 08-03-2006
Job suspendat de catre administratorul site-ului
For one of our clients, a Dutch company active in IT area we are looking for a Customer Services Representative.
Be our service interface to our customers;
Timely handling and logging of incoming request via phone or mail;
Interface with Technical Support Engineers to guarantee a timely response;
Be able to solve 1st level issues without assistance of Technical Support Engineers by using Knowledge databases;
Handle escalations with urgency and determination;
Provide detailed performance reporting on agreed intervals;
Assist in continuous improvements of processes and procedures;
Report to the Service Manager.
Service attitude;
Excellent English communication skills, verbally and in writing;
Demonstrated ability to affectively manage business relationships;
Team player with the ability to collaborate with management and other departments;
German language skills would be a plus;
Combines a flexible attitude with a procedural approach to service delivery;
Preferably Microsoft certified.
Competitive salary;
Development opportunities;
Empowerment to create a quality service organization;
Be part of a fast growing ambitious company;
Health benefits;
Great working environment.
Lugera & Maklér operates in Slovakia, Czech Republic and Romania. We made it our job to help companies to find the right employees. To help ambitious people to find the right employer. We match the right person with the right company at the right time. Very fast. So that the perfect job soon is yours.
