05-10-2009 | EXPIRA LA 11-10-2009
Job expirat
- Support applications and infrastructure for Whitbread
- Business Guidance. Providing guidance on business issues related to the usage of the system.
- Application / Business Process Guidance. Mainly “ How Do I ?” support
- Problem assessment. The Support Analyst will be the main resource for assessing the cause, type and severity/impact of any reported problems.
- Receive calls in German/French/Italian
- Creation of ticket in ticketing tool
- Assign / Reassign priority for tickets using the ticketing tool.
- Incident management and complete ownership of the ticket by the analyst until closure
- Graduate
- 1-2 years of experience in service desk
- Strong customer service orientation
- Self Starter
- Good listening skills
- Technologies passionate
- Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills
- Analytical skills
- Excellent spoken and written communication skills (English and German/French/Italian)
- Professionalism and customer focus
- Strong keyboard skills
- Ability to perform in adverse situations
Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
