Job expirat
The Senior Operations Manager will manage the entire Order Mangaement Service Delivery team of about 100 members for all the markets in Europe (majorly for Germany, Netherlands, UK). The manager will have daily contact with his/her teams and very regular contact with the clients to whom services are provided. This person will be the first contact for escalation for all customer related and Customer Focus.issues. The key skills therefore are People Management.
Required Skills:
¿Good understanding of commercial operations (Order Processing)
¿Proven leadership skills.
¿Leadership & motivational skills.
¿Customer/client handling skills.
¿Focus on quality & process improvement.
¿7+ years management experience of which 4-5 years managing a significant team size.
¿Fluency in English, and good knowledge of German, Dutch or French.
Genpact (formerly GE Capital International Services) is the leading provider of Business Services & Technology Solutions worldwide.
The company headquarter is in Gurgaon, India and has operations centers also in China, Hungary, Romania, United States and Mexico.
Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 19,000 people globally.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners.
In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company\'s training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.
