Job expirat
- Enter order data in SAP for:
- Order confirmation
- Material allocation
- Third party vendors
- Invoicing
- Reporting
- Respond to telephonic queries by customer and sales org.
- Update SAP with customer master data
- Interaction with Logistics partner and update customers on availability and delivery
- Create Purchase orders for third party orders
- Handle all update requests from internal org. (rebates, debits/credits), returns
- Build good rapport with customers and sales representative
- Receive and check incoming customer orders
- Instruct and liaise with warehouses and forwarders to prepare and arrange the execution of the shipment of goods to the end user in a cost effective way
- Prepare relevant order documents (export, transport, custom clearance, assurance)
- Timely and accurate invoicing
- Monitor order portfolio on a daily basis.
- Handle all order related problems and find solutions with customers and internal parties involved. Escalate problems in time to the Customer Care Supervisor and / or Sales Organization
- Documents preparation for export orders
- Exchange information with banks, chamber of commerce, embassie to obtain and to certificate documents
- Ensure proper filing and archiving of orders
- Handle logistic complaints and return shipments
- Handle logistic related Special Customer Requests (SCR)
- Initiate ideas to improve efficiency of Customer Service activities and be involved in projects to implement these ideas.
In order to be a part of our international team you need to have
-University Degree
-Fluency BOTH in English and in one of the following languages: French or German
-MS Office User
-Very good communication skills
-Outstanding customer-orientation and team-spirit
-Previous experience in Order Management/ Procurement and knowledge ERP/SAP systems is an asset.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.
