Job expirat
¿ To liaise with HP field employees, executives and channels for customer satisfaction issues including availability, product safety issues and complaints with HP or its representatives.
¿ To provide professional solutions to HP internal customers originating from unresolved escalated case issues received via call handling system, telephone and written correspondence.
¿ To act as team member by providing information, analysis
Minimum requirements:
¿ A young graduate with engineering or polytechnic background
¿ General understanding of procurement processes
¿ Customer oriented with demonstrated written and spoken English skills
¿ Conflict resolution and clear communication skills
¿ Quality and details oriented with high analytical skills
¿ A computer literate ¿ Microsoft Package
¿ Organizational and interpersonal skills
¿ A dynamic and ambitious person
Desirable requirements:
¿ experience in order management and/or telephone support and /or microcomputer industry
¿ SPA ¿ order management
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we¿ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they¿ll stimulate each other and work best together.
BUSINESS ENVIRONMENT
As an integral part of Technology Solutions Group Customer Operations, GLM is responsible for providing Logistics and Material support to our Customer Service representatives, who in turn satisfy our end customer needs. We also will be responsible to handle/support customer Queries/ escalation and play a vital role in Total Customer Experience.
Currently, we are centralizing part of our operations in Bucharest and are looking for candidates willing to join a competitive, rewarding business environment for the positions of:
Order Management Administrator Specialist
