Job expirat
The Oracle Product Support team is seeking a Technical/Application Support Engineer to join the Product Support team. The successful candidate will deliver application, technical and operational support to the Oracle’s CallcenterAnywhere application customers.
JOB DESCRIPTION:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). You must be able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
SPECIFIC RESPONSIBILITIES:
-Address issues/requests/questions relating to the CallCenterAnywhere application as received from the 1st level support team or directly from end customers via inbound support calls, emails or voice mails.
-Provide technical expertise in proactive monitoring of the CallCenterAnywhere application and diagnosing and resolving application issues.
- Act as a subject matter expert for other Oracle team members fielding and addressing CallCenterAnywhere application issues and questions.
- Develop, document and publish knowledge base content to assist in knowledge sharing and to provide for streamlined issue resolution.
-Technical university degree, i.e. BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry
- 1 year prior working experience with Oracle products, or at least two years related experience without Oracle products
- Prior Tech Support experience in a hosted software application or Call Center application environment
- Familiarity with basic Call Center operations and concepts
- Familiarity with VOIP technology and concepts is a plus
- Familiarity with relational databases including SQL language
- Familiarity with web server technology specifically BEA Weblogic, IBM Websphere, IIS
- Familiarity with Intel Dialogic use and troubleshooting is a plus
- Familiarity with basic telecommunications concepts including T1, E1, PBX switches is a plus
- Demonstrated programming skills in at least one of the following (ASP, JSP, C++, JavaScript, PHP) is a plus
- Working knowledge of LAN, WAN, TCPIP, client/server systems
- Working knowledge of Microsoft Windows 2003/XP
- Working knowledge of Linux and/or Solaris preferred
- Strong customer service skills and an eagerness to excel and be part of a dynamic, fast growing team
- Strong bias for action and ability to independently evaluate situations and identify best courses of action
- Excellent judgment and the ability to handle escalated situations
- Well developed technical trouble shooting skills
- Excellent written and verbal communication skills in English
Please submit your CV in English. Thank you very much!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
