Job expirat
To manage and resolve Service Requests logged by customers on Oracle products and contribute to proactive support activities according to product support strategy and model;
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc);
Contributing to Knowledge Management content creation and maintenance;
Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product;
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.
The ideal candidate should have a degree in Computer science, minimum 2 years relevant technical experience;
Previous technical support experience;
Superb trouble-shooting skills and tenacity in problem solving;
Excellent written and verbal communication skills;
Excellent English language skills;
In addition, one of the following sets of technical skills:
1st set (for Core Technologies' competency):
Strong operating systems knowledge (Windows XP/2003, UNIX, Linux, etc);
Strong networking knowledge (architecture, administration, security, etc);
Strong database skills (Oracle, DB2, Sybase, Informix, MS SQL Server);
Hands on experience with web servers (Apache, IIS, etc) and HTML;
Experience in supporting client/server applications.
2nd set (for Configuration's competency):
Good programming skills (C/C++, Java) - J2EE development environment experience, Oracle JDeveloper and/or Oracle Application Server is a plus;
Strong database skills (Oracle, DB2, Sybase, Informix, MS SQL Server);
Hands on experience with web servers (Apache, IIS, Tomcat, etc) and HTML;
Experience in supporting client/server applications.
3rd set (for Communication Server & Computer-Telephony Integration's competency):
Siebel experience/certification would be a plus;
CTI Middleware e.g. Genesys or Avaya experience/certification;
Email server administration experience e.g. MS Exchange, Lotus Notes, Sendmail;
Understanding of POP3 and SMTP protocol, MIME encoding, Internet Message standards;
Systems administration experience (NT, UNIX);
Rational database experience Oracle, MS SQL Server;
Basic SQL knowledge.
If you are interested, please submit your CV in English. Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
