Job expirat
Oracle Support provides technical and functional assistance to Oracle’s customers globally. The Oracle Retail product suite is comprised of about 30 different integrated applications. These applications provide retailers with an enterprise-wide solution footprint to manage their business. Opportunities exist for Support Engineers in our expanding Retail support team.
JOB RESPONSIBILITIES:
This challenging position puts you at the forefront of interactions with Oracle Retail applications’ customers. As a Support Engineer you will be responsible for:
- Providing support on the Oracle Retail product applications, as assigned;
- Managing and resolving Service Requests logged by customers;
- Managing customer expectations through the Service Request lifecycle in accordance with Oracle’s global standards;
- Operating in line with Bug Diagnosis and Escalation/ Development Bug guidelines in resolution of Bug related Service Requests;
- Reducing escalations;
- Maintaining product expertise in assigned cluster;
- Contributing to Knowledge Management content’s creation and maintenance;
- Participating in Root Cause/ Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product;
- Maintaining an up-to-date and in-depth knowledge of new products released in the market for the given product area.
EXPERIENCE & EDUCATIONAL REQUIREMENTS:
- Computer Science degree or equivalent;
- Proven experience in an application software environment working with Oracle Applications and/ or Oracle Server Technologies. Support for IT applications it is an advantage.
- Knowledge of relational DB models, SQL and PL/SQL;
- 2 – 5 years of experience and in-depth technical knowledge in installing, maintaining and administrating complex, multi-tier applications;
- Proven experience with Java and J2EE technologies on web applications support or development it is an added advantage;
- Experience in Retail or Manufacturing disciplines of Merchandise/Materials Planning, Financial Planning, Forecasting, Replenishment, Warehouse Distribution, and Store Operations.
KEY RELATIONSHIPS & SKILLS REQUIREMENTS:
- Strong customer service attitude with excellent communication and interpersonal skills;
- Ability to resolve complex, technical problems
- Team-player attitude
- Excellent verbal and written skills in English are a must
OTHER INFORMATION:
- This job might require limited travel to customer sites or training sites.
- This job might require flexible work hours or 2nd shift work hours.
If you are interested, please submit your CV in English as soon as possible.
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
