11-01-2006 | EXPIRA LA 10-02-2006
Job expirat
Oracle Support provides technical and functional assistance to Oracle\'s customers globally. Opportunities exist for Support Engineers in our expanding Retail support teams providing support on the Oracle Retail product suite. The Oracle Retail product suite is comprised of about 30 different integrated applications. These applications provide retailers with an enterprise-wide solution footprint to manage their business. The applications run across all functional organizations of the retail enterprise including Merchandising, Supply Chain, Planning Optimization and Store Operations.
We are recruiting for all levels of expertise, including leadership opportunities which may have regular involvement in assignments with a moderate scope and moderate degree of complexity. These leadership positions will include serving as a functional or technical team lead, planning and tracking support activities, monitoring resource utilization, and ensuring that all Oracle methodologies are applied.
RESPONSIBILITIES:
* Maintain product expertise in assigned cluster
* Work towards adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
* Contributing to Knowledge Management content creation and maintenance
* Participating in Root Cause/Corrective Action defined within the product area in order to further enhance the customer experience and improve the Oracle product
* Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
* Managing and resolving Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
* Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
* Service request resolution in a collaborative environment with the customer
* Reducing escalations
* Operating within Oracle business processes and procedures
* Respond and resolve customer issues within Key Performance Indicator targets
* Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.
* Debugging code related issues and providing potential design solutions
QUALIFICATIONS:
* Proven experience in an application software environment working with Oracle Applications and/or Oracle Server Technologies
* Experience in Retail or Manufacturing disciplines of Merchandise/Materials Planning, Financial Planning, Forecasting, Replenishment, Warehouse Distribution, Store Operations
* A degree in Computer science, 2-5 years experience and depth of technical knowledge in installing, maintaining and administrating complex, multi-tier applications
* Knowledge on relational DB-models and SQL or PL/SQL
* Any previous experience with Java/C++, including reading code, compiling code, modifying code
* Excellent verbal and written skills in English
OTHER INFORMATION:
* These jobs may require flexible work hours or 2nd shift work hours.
* These jobs may require limited travel to customer sites or training sites.
Please submit your CV in English. Thank you very much!
